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Voice Media State Signalling

Description

Publishes real-time media state events — call connected, on hold, transferred, muted, conference joined — to the platform event bus. Downstream components such as CRM connectors and supervisor dashboards consume these events to reflect accurate call state.

Canonical use case

A CRM CTI adapter subscribes to media state events and updates the active call record in real time as the agent places the customer on hold or initiates a warm transfer.

Open Items

  • [ ] Canon alignment — populate canon_axiom_refs or confirm no existing axiom applies
  • [ ] Dependency assessment — set dependencies_assessed: true once SA has reviewed the full chain
  • [ ] effort_estimate — replace 0 with rough engineering days (order of magnitude)
  • [ ] public_description — write the public-facing description before publishing