Solution Patterns
Solution Patterns are pre-built capability bundles that describe how ExpertFlow features combine to solve a specific customer problem or deployment scenario.
Each pattern defines: - The customer problem it addresses - The features included — the atomic capabilities that compose the solution - The deployment context — industry, scale, integration environment
Solution Patterns are the primary unit for presales qualification: "Does the customer's requirement match this pattern?"
| Pattern | Summary |
|---|---|
| sol-00001 | Omnichannel Contact Center with CRM Integration |
| sol-00002 | Voice-Only Contact Center (SIP / WebRTC) |
| sol-00003 | AI-Assisted Chat: Bot Automation with Human Handoff |
| sol-00004 | AI Voice Bot with Human Handoff |
| sol-00005 | Microsoft Dynamics 365 Embedded Agent Desktop |
| sol-00006 | Salesforce Service Cloud Embedded Agent Desktop |
| sol-00007 | SAP and Zoho CRM Contact Centre Integration |
| sol-00008 | Cisco CCE / CCX Migration to ExpertFlow |
| sol-00009 | Cloud-Native Contact Center Deployment (AWS / Azure) |
| sol-00010 | On-Premise Contact Center for Regulated Industries |
| sol-00011 | Outbound Campaign Management |
| sol-00012 | Hybrid Cloud and On-Premise Deployment |