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WebRTC Browser-Based Calling

Description

Enables agents and customers to participate in voice and video calls directly from a web browser without any desktop plugin or softphone installation. Uses WebRTC standards for encryption, codec negotiation, and media transport.

Canonical use case

A retail bank deploys a browser-based agent softphone so remote agents can handle customer calls from any device using only the Chrome browser and a headset.

Open Items

  • [ ] Canon alignment — populate canon_axiom_refs or confirm no existing axiom applies
  • [ ] Dependency assessment — set dependencies_assessed: true once SA has reviewed the full chain
  • [ ] effort_estimate — replace 0 with rough engineering days (order of magnitude)
  • [ ] public_description — write the public-facing description before publishing