Chat Bot Channel Integration

Description

Connects AI bots to customer-facing chat channels — web widget, WhatsApp, Facebook Messenger, Telegram, and SMS — enabling automated handling of customer enquiries before escalating to a live agent. Channel-specific formatting and media types are handled transparently.

Canonical use case

A courier company deploys a WhatsApp bot that handles parcel tracking queries for 70% of inbound messages automatically, escalating only complaints and change-of-address requests to agents.