Voice Bot Integration

Description

Connects an AI dialog system to the voice channel via speech-to-text (STT) and text-to-speech (TTS) pipelines, enabling fully automated voice conversations with callers. Supports barge-in detection, silence handling, and graceful escalation to a live agent.

Canonical use case

A utility company's voice bot handles outage notifications and payment arrangement calls in natural speech, completing the interaction without a live agent for over 60% of callers.