Microsoft Dynamics 365 CTI Embedding

Description

Embeds the ExpertFlow agent interface natively inside Microsoft Dynamics 365 as a Channel Integration Framework (CIF) v2 application. Agents handle contacts without leaving Dynamics, with automatic screen pop, call controls, and activity logging.

Canonical use case

A financial services firm using Dynamics 365 as its CRM deploys the ExpertFlow CTI bar inside Dynamics so agents never switch applications during a customer call.