After-Call Work and Disposition Capture

Description

Provides a structured wrap-up interface where agents select call dispositions, add notes, and complete CRM updates during the after-call work (ACW) period. Disposition data is written back to both the platform interaction record and the CRM activity.

Canonical use case

After ending a call, an insurance agent selects 'Claim Escalated' from a disposition list, adds a free-text note, and clicks Submit — the disposition and note are saved to both ExpertFlow and the Salesforce case.