Cisco CCX CTI Integration

Description

Integrates with Cisco Contact Centre Express (CCX) to provide ExpertFlow agent controls alongside CCX-managed voice queues. Exposes CCX agent state, queue statistics, and call variables to ExpertFlow's interface and reporting layer.

Canonical use case

A mid-sized organisation running Cisco CCX adds ExpertFlow to layer omnichannel and CRM integration on top of their existing CCX voice infrastructure without replacing the core ACD.