Transfer buttons

Description

Multiple configurable call transfer buttons on the Cisco Finesse gadget enabling agents to route calls to predefined queue destinations or an IVR for post-call surveys. Each button is configured with a display label, visual color, destination number, and action type. Transfer destinations are static and configuration-driven. Buttons render dynamically based on the active Administration Gadget configuration.

Canonical use case

An agent needs to transfer an inbound call to the sales queue or the IVR for a post-call survey. Transfer buttons provide one-click routing without requiring the agent to manually dial or navigate the contact centre system.