Customer-Specific Configuration Scripting

Description

Provides a scripting framework and library of reusable configuration scripts for adapting the platform to customer-specific requirements — custom routing rules, integration endpoints, branded prompts, and tenant-specific policy settings. Scripts are version-controlled and auditable.

Canonical use case

A systems integrator uses the configuration scripting framework to automate the provisioning of 200 agent accounts, 15 queues, and custom IVR flows for a new customer deployment, completing in hours instead of days.