Call Forking for Voice AI

Description

Forks the live call audio stream to a voice AI pipeline — speech recognition, sentiment analysis, or real-time transcription — while the primary call continues uninterrupted. Enables real-time agent assist and post-call analytics without call quality impact.

Canonical use case

A contact centre streams the customer-side audio of every live call to a real-time transcription and sentiment engine, surfacing suggestions to the agent as the conversation unfolds.