Voice Media State Signalling

Description

Publishes real-time media state events — call connected, on hold, transferred, muted, conference joined — to the platform event bus. Downstream components such as CRM connectors and supervisor dashboards consume these events to reflect accurate call state.

Canonical use case

A CRM CTI adapter subscribes to media state events and updates the active call record in real time as the agent places the customer on hold or initiates a warm transfer.