Single Sign-On via Keycloak

Description

Provides enterprise single sign-on for agents, supervisors, and administrators using Keycloak as the identity provider. Supports SAML 2.0 and OpenID Connect protocols, enabling integration with corporate identity systems such as Active Directory, Azure AD, and Okta.

Canonical use case

A bank's contact centre staff log in once to their corporate identity portal and are automatically authenticated into ExpertFlow without entering separate credentials, enforced by Keycloak federation to Active Directory.