HIPAA Compliance Mode

Description

Configures the platform to meet HIPAA technical safeguard requirements for handling protected health information (PHI) in voice and digital interactions. Includes automatic de-identification of recordings, audit log retention, and Business Associate Agreement (BAA) support.

Canonical use case

A US healthcare provider activates HIPAA mode so that patient call recordings are stored with additional access controls, audit logs are retained for six years, and the BAA is in place before any PHI is processed.